Step 1: Intake
Customer support receives your service request and offers next-day loaner service to help reduce the time your ultrasound system is down. We are continually enhancing our loaner inventory to serve you better. Once we receive your probe, the intake station disinfects, labels, and tracks it. When it is processed and entered into our system, we start…
Step 2: Diagnostic Evaluation
Your damaged probe goes through a thorough diagnostic evaluation to identify the source of the problem, running a battery of tests that include our proprietary FirstCall™ inspection. Our team will provide you with a full evaluation and quote for repairs or our recommendation to replace. With your authorization for repair, we move on to…
Step 3: Repair and Validation
The probe is repaired and then moves on to validation and quality control, where the team reviews the diagnosis and repair work, confirms the probe has been repaired to OEM quality and returns it to you. Once you receive your repaired probe, you’ll return the loaner probe to us.